Troubleshooting Cable Connections

Troubleshooting Cable Connections

With the tech advancements in television and media, home entertainment systems and connectivity have become a type of home utility. You would hard pressed to find a residence that is not hard wired for a cable or internet connection. Even those who rely on satellite distribution require a cable input for receiving the output from a modem, signal box, or charging port. Knowing how to troubleshoot the most common cable connections problems when the images don’t come through might help avoid a lengthy call to customer service.

Hard Line Connections

If your cable or internet provider installed your system, chances are they used a cable splitter to carry the signal from the exterior lines throughout the house. If by chance directional couplers were used, there is greater potential for the signal to get dropped between ports. Visually assess these connection ports to make sure the fittings are snug.

Device Input

There are many ways to carry a signal through a device, and the type of input is linked to these elements. An input signal can be run through an HDMI port, a co-axial line, or through RCA connectors. Fortunately, many of the newer televisions or entertainment systems have these ports labeled on the unit itself, making it easier for you to select the correct input from the source menu.

Hard Reset

Check to see if a hard reset can resolve the issue. Sometimes the hardware can get a little overrun and needs a hard reset to jolt it back to standard operations. Often your user manual can instruct you on how to manually reset the machine, but it usually involves both unplugging the cable box or modem and enacting the reset mechanism. The reboot might fix your image issue.

When these DIY tricks don’t work, most cable and internet providers have customer service technicians that you can call. If you have already tried these, then let the agent know. Knowing what you have done helps them better understand the type of issue you are experiencing.